Refund and Exchange Policy

REFUND AND EXCHANGE POLICY

We reserve the right to change our refund policy at any time. We take great care to ensure that each pet toothbrush is inspected for quality before it is shipped to you. Due to the personal nature of our product, we have established the following refund and exchange policy:

• Defective Products:

  If you receive a defective toothbrush, please contact us within 15 days of your purchase. We will require proof of the defect, such as a photo or a detailed description. Upon verification, we will gladly exchange the defective product for a new one. We will cover the shipping costs for returning the defective product and sending the replacement.

• Inspection Before Shipping:

  Every toothbrush undergoes a thorough inspection before shipping to ensure it meets our high-quality standards.

• No Refunds:

• Due to hygiene reasons, we do not offer refunds for used or opened toothbrushes. Please ensure you are ordering the correct product before completing your purchase.

• Shipping Costs:

• Customers are responsible for the shipping costs of returning any non-defective product if an exchange is requested and accepted. For defective products, we will cover the shipping costs.

• Customer Satisfaction:

• Your satisfaction is important to us. If you have any questions or concerns about your purchase, please contact our customer support team, and we will do our best to assist you.